Incident Response
Fast, disciplined response when time matters.
When a security incident is active, every hour affects impact, cost, and recovery. HOKTER provides experienced incident response — containment, investigation, recovery, and communication that holds up under pressure.
What we respond to
HOKTER is engaged across the full range of active incidents — from contained intrusions to enterprise-wide compromise. Our role is to stabilize the situation, establish what happened, and help you return to normal operations with confidence.
Common incident types
- Ransomware and destructive attacks — containment, recovery strategy, and negotiation support where applicable.
- Business email compromise (BEC) — investigation, fraud impact assessment, and coordination with financial institutions.
- Data breaches — scope assessment, regulatory obligations, and communication support.
- Insider threat — sensitive investigations requiring discretion and legal coordination.
- Cloud and identity compromise — investigation across IAM, SaaS, and cloud infrastructure.
- Supply chain compromise — investigation of third-party or vendor-related incidents.
Our response process
Every active incident is different, but the phases of good response are consistent. We move through them deliberately, adjusting for the specific circumstances of your environment and the operational realities of your business.
- Triage Immediate assessment of scope, impact, and urgency. We establish what is known, what is not, and what must happen first.
- Containment Isolating affected systems and identities to stop ongoing harm — while preserving evidence and minimizing business disruption.
- Investigation Determining root cause, initial access, lateral movement, and impact. Findings are documented as we go, not reconstructed at the end.
- Eradication Removing adversary presence — accounts, persistence mechanisms, tooling — and closing the paths they used.
- Recovery Restoring systems, data, and identity to a known-good state, with monitoring to confirm the threat is gone.
- Post-incident A written report with findings, timeline, and recommendations — plus a review session to improve readiness.
How we work during an incident
Incident response is not just technical. It requires communication, coordination, and composure. HOKTER works alongside your team — security, IT, legal, communications, and leadership — with clear roles and a single point of contact.
What you get
- A named lead — one senior responder accountable for our work and your communication.
- Regular briefings — scheduled updates so leadership is never surprised.
- Documented findings — a defensible record that supports regulatory, legal, and insurance needs.
- Practical recommendations — prioritized, achievable improvements to reduce the chance of recurrence.
Before an incident
The best time to prepare is before anything happens. HOKTER offers retained advisory agreements that give you standing access to our team — for readiness reviews, tabletop exercises, playbook development, and immediate response when needed.
If you would like to discuss preparedness, we are glad to talk. If you are already responding to an active incident, please use our emergency channels.
Active incident?
Call our emergency line or submit the incident form. Both are monitored around the clock.
Emergency Incident Form